Financial services

Influence at Work provides expert support to identify and develop the behaviours that organisations need to manage risk and achieve strategic outcomes.

Busy businesspeople walking in office building, full-length wind

In large financial institutions, changing behaviours can feel hard. Leaders set new directions but find old habits get in the way. There is a growing need to influence teams outside reporting lines. Not to mention build trust with customers and clients.

Behaviour change is increasingly on Board agendas as part of governance and audit requirements. Leaders see that winning hearts and minds does not ensure that behaviours follow. They want to measure and manage behaviours directly, and use science to make decisions for the future.

Office building with a large room full of tables and people working and part of the staff walking between the tables. Blurred people long exposure

Who we work with

We work with banks and financial institutions to identify and develop the behaviours their organisations need to manage risk and achieve commercial outcomes. Our larger clients have behavioural science teams who we advise. Others are only just starting out with a scientific approach to behaviour change.

Our work is most relevant to:

Internal audit: measuring and predicting culture risk through behaviours
Risk & compliance: managing risk through effective control frameworks for behaviours from cyber to operational resilience
Business lines: designing and implementing behaviour change programmes for frontline teams to improve commercial outcomes or tackle strategic risks
Transformation: aligning behaviours behind transformation so change sticks
People & culture: fostering high performance behaviours and employee engagement from hiring through career development and retention.