The Problem
Turning trust measurement into a plan for business impact
Impact
Trust Insights used for strategy development and KPI's
Read more
Many great ideas fail because they do not consider how to change minds or behaviour.
Our clients recognise the power of behavioural science as a tool for change. And they call on us for the most pressing issues on their minds.
They want to embed the psychology of influence and persuasion into their strategies to win new clients, boost marketing effectiveness, establish new mindsets and cultures, build trust and achieve sustainable results
We bring our established frameworks, including The Full Cycle Approach and measurement and tracking systems for Influence and Trust, that make a tangible, measureable and replicable impact in how people behave or think.
Culture is behaviour, not posters. When values are unclear, organisations drift.
Lack of clarity on values and alignment with culture around shared practices, norms and behaviours are vital for success. We design programmes to give values meaning and understand and influence changes in behaviour.
Revenue follows influence. Bringing products to market and driving growth depends on human behaviour.
Driving sales performance, customer engagement and successfully bringing products to market are universal challenges. We work alongside our clients to understand how we can influence human behaviour ethically to improve engagement, accelerate decisions and increase sales.
Most change fails in the human layer. Process is not the problem. Behaviour is.
Change programmes can stall or fail because of a lack of understanding of human behaviour. We work with organisations to develop bespoke solutions for difficult change. We ethically apply the science of influence and persuasion to that unlock adoption, remove resistance, and deliver tangible and sustainable change.
Trust is the competitive advantage. It shapes loyalty, adoption, and reputation.
Trust is a crucial ingredient in any relationship. It influences how people and businesses relate to and interact with another, but trust has never been lower and is widely misunderstood. We apply a systematic approach, including our model, Trust Analytics, to explore what trust really is, how to measure it and translate these insights into practical, implementable strategies on how to get (or restore) it, and how to nurture it for competitive advantage.
Our proprietary model: The Full Cycle Approach is taught at Columbia Business School. Whilst it’s based in academic rigour, we pride ourselves in the extensive practical application, bringing innovative and human focused problem solving to our clients worldwide.
01
We agree the desired outcomes, we build a model of the current understanding of behaviours from interviews, surveys, observations and literature reviews.
This creates a mapping of current and desired behaviour.
02
We consider the factors of Ability, Intention and Motivation and how these engage alongside the Social, Economic and Environmental triggers for this to achieve the outcome required.
03
We develop quick and easy applications that enable rapid Test and Learn and a realistic implementation plan of action.
Real-world behaviour change that delivers measurable commercial impact.
Contact our team to discover how we can help you to capture attention, connect with others and convince people to act.
Receive insights from Steve Martin, CEO of Influence at Work, on the big questions that are shaping innovative, forward-thinking organisations and how the science of influence and persuasion can help navigate future change.
